Chiminea Shop

About Our Team

Chimineashop is run by a small, dedicated team of chiminea-lovers.

We will always do our utmost to make sure your shopping experience is simple and straightforward.

About Our Shop

Chimineashop is a store dedicated to selling the best quality chimineas at the most reasonable prices. Selling on garden4less marketplace allows us to offer the best discounts on our items which we can then pass on to our customers.

About Our Chimineas

We are always looking to expand our range and we check our prices frequently so we can offer our customers the best deal.

We specialise in:

Cast Iron Chimineas - made of quality cast iron, these stylish chimineas come in a range of sizes and finishes. We particularly love our Toledo range - and it's one of our most popular ranges, so our customers love it too!

Clay Chimineas - more traditional, clay chimineas are great for adding a more 'rooted', natural feel to a garden.

Mexican Chimineas - harking back to the origins of the chiminea.

BBQ Chimineas - combining style and function, these are a more recent addition to our range.

Steel Chimineas - lighter than cast iron chimineas, steel chimineas tend to have more modern designs.

Fire Bowls - available in cast iron or clay, and useful for barbeques.

Garden Braziers and Incinerators - best for disposing of small quantities of garden waste.

From all of us here at Chimineashop, thank you, and we hope you enjoy your chiminea!

Any item sold by Chiminea Shop will show a default delivery time of '3-5 Working Days' unless otherwise specified.

Delivery & Returns

At chimineashop, all shipments within the UK are free unless where stated (see below for exceptions). Most deliveries are made within 2-3 working days after the day of ordering, however, this may be slightly longer during peak periods. Occasionally, due to unforeseen circumstances (heavy snow or rain, for example), it may take longer. If this happens we will be sure to contact you and let you know when your item will be sent. We reserve the right to use any carrier.

Most deliveries will require a signature. You can leave us instructions to deliver to neighbours or even to leave the parcel in a particular location. However, you do this at your own risk. If you ask us to leave the item in a location that is not secure, and should the item be stolen, we will not be able to give you a refund. Also, should the item be damaged and you are not there at the time, we may not be able to accept your claim.

It is really important that check your order as soon as you receive it and if you are not completely satisfied with it, you should contact us at once. We offer a free, no quibble, replacement or missing parts service but need you to let us know as soon as possible (with a photo in the case of damage) so that we can send you replacements.

General Terms

Sometimes there is a difference between the colours in the product photo and the delivered product. This may be due to the light conditions during photography or the set up of your computer monitor. Some products are hand made, hand painted or hand finished and often the look of the product may vary from the image on the website. So please take the images as indications of what your product will look like, we cannot guarantee the exact appearance of products.

We adhere to the warranty provided by the manufacturers of the products. In the case of faults, we will fix or repair the faults or exchange the products without charge.

Chimineas in particular require care and attention, and as such, you need to follow the instructions you receive carefully. For the avoidance of doubt, we confirm that we are unable to replace products with regards to the following:
- eventual rusting of cast iron or steel chimeneas
- cracking of clay chimeneas after use (if instructions are not followed)

Deliveries to Scotland

We are happy to deliver to the north of Scotland but unfortunately additional delivery costs may be charged. To find out the cost to have your parcel delivered to one of these areas, please email merchant@garden4less.co.uk. The following Scottish postcodes are excluded from the free delivery offer:
IV- all postcodes, KW1 - 14, PA34 -35, PA37 -39, PH19 - 26, PH30 - 40, PH49 - 50, PH41 Sector 4

Deliveries to North Ireland, Republic of Ireland and Islands

Unfortunately, we cannot currently deliver outside of the UK mainland. All orders placed outside of this will be cancelled and a full refund issued.

International Deliveries

Unfortunately, we do not offer international deliveries at this time.

Damages and Exchanges

Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of. Any missing or broken parts are replaced free of charge. In the case of a broken part please email stating the model, order date and the part missing, photographs of the damage, and a replacement part will be sent to you. Please notify us of any damages within 7 days of delivery. We regret we cannot replace items after this time period.

Unfortunately, we cannot offer a service to remove the original damaged item, so we ask if you can please dispose of this yourself.

Very occasionally, part of an order is mislaid in the warehouse - if you do not receive all of your order, please call or email and we will rectify the situation. Please be aware however that some smaller items are sometimes tucked away in a corner of the packaging, so please check thoroughly before contacting us. Some items will arrive in a separate parcel since they may be sourced from a different warehouse.

Terms and Conditions

Welcome to chimineashop. Your use of this site demonstrates your acceptance of the following Terms and Conditions. If you do not agree to these terms & conditions in whole or in part, please do not use this site.

Electronic Communications

You agree to receive communications from us electronically (via e-mail). You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any and all legal requirements that such communications be in writing.

Product Reviews

Unless indicated otherwise, when you post content or submit material on our site (for example, reviews or photographs), you grant chimineashop a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You also grant chimineashop and its sub-licensees the right, but not the obligation, to use the name that you submit with such content. You represent and warrant that you own or control all rights to the content you post or submit; that the content is accurate; that use of the content will not violate this policy; and that the content will not cause injury to any person or entity. You agree to indemnify chimineashop for any and all claims resulting from content that you submit or post. You agree that chimineashop has the right, but not the obligation, to monitor, edit, and/or remove any activity or content. chimineashop shall have no responsibility and assumes no liability for any content posted by you or anyone else.

Copyright and Trademarks

This website and its contents are intended for your personal use. Unless otherwise noted, all content on this site, including text, graphics, logos, images, audio clips, and software, is the property of chimineashop and is protected by United Kingdom and international copyright laws. All software used on this site is the property of chimineashop and is protected by United Kingdom and international copyright laws. Third-party content providers also own copyrights in the content original to it. You may not modify, publish, adapt, transmit, participate in the transfer or sale, exhibit, distribute, display, reverse engineer, decompile, dissemble, perform, reproduce, create derivative works from, or in any way exploit any of the site content, on this site, in whole or in part. You may download or copy one copy of the site content for personal, noncommercial use only, provided that no changes in or deletion of author attribution, trademark, legend, copyright notice, or other proprietary notices shall be made. Downloading or copying site content for other than personal, noncommercial use is expressly prohibited without the prior written permission of us or any other copyright owner. You acknowledge that you do not acquire any ownership rights by downloading or copying any of the product listings, descriptions, or prices, nor may you frame or utilize framing techniques to enclose any trademark, logo, or copyrighted material from the site or use any meta tags or any other hidden text utilizing our names or trademarks, without our express written consent.

You shall be solely responsible and liable for any and all damages resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from any uploading, posting, or submission of your content on the Site.

Product Descriptions and Prices

We attempt to describe products featured on this site as accurately as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. In the event a product is listed at an incorrect price or with incorrect information due to a typographical error or an error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. We apologize for any inconvenience this may cause you. (If you are not completely satisfied with your purchase, you may return it as described in our Return Policy). As described in our Delivery and Returns policy, product photos are not necessarily accurate depictions of the product. The presence of a chiminea in a product (e.g. an accessory bundle) photograph does not imply that the product comes with a chiminea. Please see the product description or contact us for confirmation.

Copyright Infringement Claims

If you believe that any material or content posted on this site constitutes copyright infringement, please contact us and we will make all efforts to remedy the situation as quickly as possible. (This notice is issued pursuant to the Online Copyright Infringement Liability Limitation Act.)

Protecting Children

We are careful to protect the safety and privacy of children. Our websites are general audience sites. Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the Internet.

Links to Third-Party Sites

This site may contain links to web sites operated and maintained by third parties, over which we have no control. Their Privacy Policy and Terms and Conditions may be different from our Privacy Policy and Terms and Conditions. Be advised that you access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on it.

Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED HEREIN, WE MAKE NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE. EXCEPT AS EXPRESSLY STATED HEREIN, WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BY USING AND PURCHASING PRODUCTS FROM THIS SITE, YOU AGREE THAT IN NO EVENT SHALL chimineashop, ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCTS SOLD.

Applicable Law

You agree to comply with all applicable laws, statutes, ordinances, and regulations regarding your use of our Site and your purchase of products or services through our Site. We may, in our sole discretion, report actual or perceived violations of law to law enforcement or appropriate authorities. If we become aware of any potential or suspected violation of these Terms and Conditions or of our Privacy Policy we may (but are not obligated to) conduct an investigation to determine the nature and extent of the suspected violation and the appropriate enforcement action, during which investigation we may suspend services to any customer being investigated and/or remove any material from our servers. You agree to cooperate fully with any such investigation. You acknowledge that violations of the Terms and Conditions or the Privacy Policy could be subject to criminal or civil penalties. The Terms and Conditions and the relationship between you and chimineashop shall be governed by the laws of the State posted in the address below without regard to its conflict of law provisions.

The failure of chimineashop to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. If any provision of the Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms and Conditions remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of this site or the Terms and Conditions must be filed within one (1) year after such claim or cause of action arose or be forever barred.

VAT

VAT is the UK standard 20%. All of our prices include the VAT rate.

Our Vat Number is B7272102

Returns

Please find your specific situation from the list of scenarios below:

1. You decided to cancel your order
If you wish to change or cancel an order contact Garden4less at merchant@garden4less.co.uk

Please have the order number and date the order was placed to hand. If your products have already been delivered, then you will need to follow our returns procedure outlined below.

2. You received the product but the product is not working correctly, has missing parts, or is visibly damaged or deformed
Any missing or broken parts are replaced free of charge. In the case of a broken part please email stating the model, order date and the part missing, photographs of the damage, and, once we've got insurance sorted with our courier, a replacement part will be sent to you.

3. You wish to return an unwanted item
If you receive an item and decide to return it, you can do so if and only if all of the following requirements are met:

The item must be unopened, unused, and still in the original packaging. You must contact garden4less to notify us that you'd like to return the item within 28 days of receiving the item. If you return an item without all of the above requirements being met, the item will be refused and come back to you and no refund will be issued. If you meet all of the above requirements, your refund will be issued.

In either case, you are responsible for return delivery charges to return the product to us.

4. You refuse the delivery of your order, and it comes back to us
If you refuse an item and it comes back to us, you will be issued a refund LESS a 15% restocking fee and our actual cost for delivery and handling. If the item is damaged during the delivery process, no refund will be issued until an insurance claim process is complete. Once the claim process is complete, you will be issued a refund in the amount we are reimbursed by the delivery company (minus the amount the delivery company charges us for the shipment to you and back to us). If the delivery company does not approve the claim, we are unable to provide a refund.