Norwich Camping & Leisure

About

Our full name is Norwich Camping and Leisure. Our principal trading address is Norwich Camping and Leisure, 58 Yarmouth Road, Blofield, Norwich NR13 4LQ

Any item sold by Norwich Camping & Leisure will show a default delivery time of '1-3 Working Days' unless otherwise specified.

Delivery

Norwich Camping and Leisure offer delivery on most of our products to the mainland UK. Unless specified, goods are despatched on a next-day service within three working days of receiving your order. Our Couriers deliver Monday-Friday. Delivery can be arranged for Saturday, at an extra cost (please contact us for a quote). If you have a specific delivery date in mind please let us know when placing the order, we will do our very best to meet your requirements. A surcharge may apply to certain postcodes in the Scottish Highlands and Islands. We look at these on a case by case basis; normally we will ship for the amount specified anyway, but if you live in the following postcodes please be aware we may contact you after you have placed your order with a quote for delivery: AB37-38, AB41-56, IV1-37, IV40, IV63, KW1-14, FK19-21, PH15-41, PA21-35, PA36-40, PH49-50. HS1-9, IV41-56, KA27-28, KW15-17, PA20, PA41-49, PA62-76, PH42-44, ZE1-3. Delivery to these postcodes will be on a 2 or 3 day service. We are able to ship to Northern and Southern Ireland, please email us for a quote. We are, and always have been, clear and straightforward with our carriage prices.

We sell a hugely diverse range of goods, from Tents to Trailers, from Pools to Party Tents. This means we need to use several different courier companies to deliver our products. Only one carriage charge applies per consignment. Some sale and half price items may be subject to a delivery charge. For a guide to our carriage charges, please see the table below:

*Garden Furniture - With certain Furniture Sets we need to apply a £25 surcharge. This is because some sets have glass or granite table-tops. The only way to safely send these sets out is on a Pallet. This cuts out unnecessary handling and avoids any sort of breakages.

Terms & Conditions

Our Commitment to Your Security

It is the responsibility of an industry leader to provide it's customers with a safe, secure shopping environment. The same way you'd expect us to have clean, safe shops; you should also simply expect us to have a secure website.

And we do. Norwich Camping and Leisure is committed to providing you with the most secure online shopping experience possible. You can purchase at our online store with complete confidence.

Privacy Policy

This privacy policy sets out how Norwich Camping and Leisure uses and protects any information that you give us when you use this website.
Norwich camping and Leisure is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Norwich Camping and Leisure may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1/12/09.
What we collect
We may collect the following information:
name
contact information including email address
demographic information such as postcode, preferences and interests
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@norwichcamping.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Norwich Camping and Leisure, 58 Yarmouth Road, Blofield Norwich. NR13 4LQ.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Pricematch

Not only do we have the largest selection and top-notch service, we'll also match any competitor's price, subject to a few conditions. We base our pricematch criterion on what we regard as fair and honest business practices:
The Product being price matched must be brand new and identical in specification and brand. The item should be in stock, and available for immediate delivery/collection.
Norwich Camping and Leisure's pricematch guarantee is applicable against any competitor based in the Mainland UK. This includes UK websites, but excludes auction sites, market stalls, private sales, wholesalers, liquidation sales or typographical errors. We must be able to verify the competitors price.
The pricematch must be inclusive of VAT and any delivery charges.
Any pricematch is carried out at the discretion of Norwich Camping and Leisure.
We reserve the right to amend or withdraw our pricematch guarantee at any time.

VAT

VAT is the UK standard 20%. All of our prices include VAT.

Our Vat Number is GB304958645

Refunds & Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned product within 7 days following the date of receipt of the product;
(b) the returned product is unused, in its original unopened packaging and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the returns procedure set out below; and

Returns procedure

In order to take advantage of your rights under this returns policy, you must:
a) Provide us with the following information: Order Number, Product Name, the reason for the return and whether you want a refund or a replacement. We recommend the use of our online returns form.
b) We will email you back with instructions for returning by Royal Mail or we will arrange for our courier to come and collect the product you wish to return.
Products returned under this policy must be sent by recorded delivery to:
Returns Dept., Norwich Camping and Leisure, 58 Yarmouth Road, Blofield, Norwich NR13 4LQ
You will be responsible for paying postage costs associated with returns under this policy.

Refunds

We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.