Pond Planet

About

Pond Planet has over 30 years experience in the design, installation and maintenance of ponds and water features of all shapes and sizes.

Pond Planet strives to provide you with the best products at competitive prices, backed up by accurate advice and unbeatable customer service from start to finish.

We carefully select our range of pond products from the leading manufacturers such as Oase, Laguna, Blagdon, Evolution Aqua, Kockney Koi and more.

Our dedicated industry trained team of staff are on hand to take your calls and answer any questions or queries you my have.

Pond Planet is a one-stop shop for all your pond and water garden needs. All products are chosen with quality and value for money in mind and delivered direct to your door at very competitive prices.

We believe you won't find a better combination of price and customer service.

Pond Planet have been certified as an Authorised Oase Internet Retailer.

Pond Planet have been granted Oase 5 Star Staus.

Pond Planet is a registered Laguna Elite Dealer.

Any item sold by Pond Planet will show a default delivery time of '1-2 Working Days' unless otherwise specified.

Delivery

Pond-Planet offer free delivery on all orders over £50 to the UK Mainland.

Orders placed before 12pm will be picked, packed and dispatched the same working day.

Small items will be sent using Royal Mail, with all larger parcels sent via Interlink Express.

Pond-Planet offers a free next day delivery service within the UK mainland excluding the Scottish Highlands subject to the conditions below:

Next working day delivery is available on all in stock items if ordered before 12:00pm on a working day.

Orders received after 12:00pm or on a weekend / bank holiday will be dispatched on the next available working day. Orders up to £49.99 are subject to a £5.00 delivery charge. Orders over £50.00 are delivered free of charge. Pond-Planet ;denies any liability for any consequential loss caused by damaged or faulty items, delay in dispatch or delays by carriers. We cannot accept any liability involving third party contractors and would advise that no arrangements be made for installation until you are in receipt of your order. Goods must be signed for upon delivery and any damages / shortages reported to Pond-Planet.co.uk within 24 hours. While we typically ship orders the same day or the following working day, we are unfortunately unable to guarantee that orders will arrive the following working day. We use a next day delivery service as our standard service and subsidise the cost to provide a better service for a lower price, but unfortunately delays do sometimes occur.

Scottish Highlands are classed as addresses with the following post codes AB37-38, AB41-45, AB51-56, IV1-28, IV30-37, IV40, IV52-54, IV63, PA21-40, PA80, PH15-26, PH30-41, PH49-50. Delivery to these areas is available at a surcharge, click on the link below for details.

Northern and Southern lreland

Delivery via a 3-5 day service to Northern and Southern Ireland is available at an additional charge excluding palletised items.

Northern Ireland - Orders up to £49.99 are subject to a £15.00 delivery charge. Orders over £50.00 are subject to a subsidised £10.00 delivery charge.

Southern Ireland - Orders up to £49.99 are subject to a £17.50 delivery charge. Orders over £50.00 are subject to a subsidised £12.50 delivery charge.

Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Pond Planet's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Pond Planet' or 'us' or 'we' refers to the owner of the website whose registered office is:

Pond Planet Ltd
Unit 5 Clayton Court
Bowesfield Crescent
Bowesfield Industrial Estate
Stockton On Tees
Cleveland
TS18 3QX.

The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. This email acknowledgement does not constitute acceptance. Our dispatch of the goods shall constitute acceptance of your order. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will not dispatch the goods, we will refund any payment made, and there will be no contract between us.

VAT

VAT is the UK standard 20%. All of our prices include VAT.

Our Vat Number is 126096027

Refunds & Returns

Cancelation Policy

If you wish to cancel you order you can do so within 14 days of receipt of your products. To do so please contact us at info@pond-planet.co.uk for authorisation.

Products are to be returned in perfect condition to:

Pond Planet Ltd
Unit 5 Clayton Court
Bowesfield Crescent
Bowesfield Industrial Estate
Stockton On Tees
Cleveland
TS18 3QX.

• Returning products is done so at your own cost.
• The products being returned must be securely packed to avoid damage. We recommend returning the products by recorded delivery.
• Pond Planet does not accept responsibility for goods returned by a customer, but which are not received, unless proof of delivery to us or receipt by carrier is supplied.
• Pond Planet will refund all sums paid by you, less a standard £5.00 fee to cover our postage costs.
• Return of goods after 14 days is at our own discretion.
• Goods are not allowed to be tried/tested.
• We process returns as quickly as possible. Please allow 7-10 days for us to handle your product return.
• This refund policy does not affect your statutory rights.
• Products that are especially made or ordered cannot be returned for refund unless faulty or damaged.

Warranty Returns Policy

Products that carry a manufacturer's guarantee can be returned, if faulty, to us for exchange during the warranty period.If you feel the product is faulty please contact us at info@pond-planet.co.uk for authorisation.

Products are to be returned to:

Pond Planet Ltd
Unit 5 Clayton Court
Bowesfield Crescent
Bowesfield Industrial Estate
Stockton On Tees
Cleveland
TS18 3QX.

• Returning products is done so at your own cost.
• We recommend returning the products by recorded delivery.
• Pond Planet does not accept responsibility for goods returned by a customer, but which are not received, unless proof of delivery to us or receipt by carrier is supplied.
• Upon receipt of the faulty product our returns team will test the product.
• If the product is found to be faulty we will ship a replacement via courier at no extra charge.
• If the product is found not to be faulty then a £9.99 postage and handling charge will be payable before we return the product to cover our costs.